WELCOME TO EFFECTIVE COMMUNICATION AND CONFLICT RESOLUTION

Professor: Charmaine Meyer, Master of Philosophy, Conflict Management

E-mail: charmaine.meyer@fullyequippedbibleinstitute.org

Office Hours for Student Scheduled Meetings:

Fridays 4 – 6pm CAT, by appointment only.  E-mail communication is welcome at all times.  Please allow 48 hours for a response.

Start Date: 8/6/2025, 10:30 am -12pm MST;  7.30pm-9.30pm CAT Online – 10-week Course

Zoom Link for Course:

Join Zoom Meeting

Charmaine Meyer is inviting you to a scheduled Zoom meeting.

Topic: Effective Communication and Conflict Management – ECCR

Time: Aug 6, 2025 07:30 PM Harare, Pretoria

Join Zoom Meeting
https://us06web.zoom.us/j/82048213665?pwd=gqpROFwedX63WiBZyTwBEHEcaz5cSQ.1

Meeting ID: 820 4821 3665
Passcode: 5beTT1

Textbook for Course:  Crucial Conversations: Tools for Talking When the Stakes Are High, Second Edition, Authors: Joseph Grenny, Kerry Patterson

Download the course syllabus here

PRIOR TO CLASS – PLEASE COMPLETE:

1) Textbook: Read the Introduction and Chapter 1 of “Crucial Conversations: Tools for Talking When the Stakes Are High.”  The downloadable Kindle version is available for purchase HERE.   The print version is available for purchase HERE.

2) Scripture Readings:

Exodus 18:13-27

Genesis 3

Matt 16:21-28

Acts 9:3-9

Course Description:

This course equips leaders to navigate conversations when stakes are high, opinions vary, and emotions run strong. Whether at work, in ministry, or at home, the leader will learn how to maintain productive dialogue when others ineffectively navigate high-stakes conversations.

Course Objectives:

• To equip students with fundamental study and application of biblical principles that direct  productive communication and conflict resolution.
• To expose students to the principles and theories of effective communication in the ministry and the marketplace.
• To introduce students to the biblical nature of conflict, how to identify common styles of conflict management, and how to manage conflict acceptably and productively.
• To examine various communication models and  the role of self-concept in communication.
• To gain understanding of nonverbal messages and the role of stress in conflict management.

Additional Resources:

STUDENT ONLINE LIBRARY

College Level Writing Skills Part One