Effective Communication and Conflict Resolution Week 4 Quiz

A crucial conversation is a discussion between two or more people where ______ are high, opinions vary, and emotions run strong

Which of the following is NOT a key principle of mastering your stories in crucial conversations?

What does the “P” in PACER stand for?

“In crucial conversations, it’s important to separate the facts from the ______ you tell yourself.”

Which behavior is essential for exerting positive influence during crucial conversations?

According to Colossians 4:6 (ESV), how should our speech always be?

Which of the following is a hot term or word to avoid in crucial conversations?

When you “Retrace Your Path”, what is the first step to take when addressing an emotionally charged conversation?

Which of the following describes a “villain story,” and what is a common way to address it?

True or False: In a “Victim Story,” you take full responsibility for your role in a conflict and seek constructive solutions.

What is the key characteristic of a “Helpless Story?

In 1 Samuel 24, why did David choose not to kill Saul when he had the chance?